Built for our own business, now available for yours.
AI answers customers on WhatsApp — on Odoo Online
In test mode on our own Odoo: the AI drafts every reply, a person sends it.
Routine questions on WhatsApp get an answer in seconds, from your own data: the customer’s contract, next payment and wallet balance. Anything about money, changes or complaints goes to a person with a draft reply ready. It runs on standard Odoo Online — no custom module, no Odoo.sh.
The problem
Our customers write on WhatsApp at any hour, and most questions repeat: where to find their details and instructions, when the next payment is due, what their contract includes, how to sign in. Each one is easy, but together they take hours a week — and a customer waiting for a simple answer is an unhappy customer.
What we built
An AI reply on WhatsApp built from standard Odoo Online parts: an automation rule that runs on every incoming WhatsApp message, an AI action, and four small tools:
- Conversation. The last messages of the chat, so the AI sees the context.
- Customer contracts. The customer’s contracts, found by their WhatsApp number: status, plan, date and amount of the next payment, wallet balance. No passwords or personal links.
- Reply to customer. Sends the answer on WhatsApp in the customer’s language, with a greeting by first name.
- Hand over to a person. Writes a note for the team with the reason and a draft reply, and tells the customer a colleague will answer here.
What it answers, and what it hands over
Answers itself: where to find details and instructions, the status of the contract and the next payment, the wallet balance, and how to sign in to the customer account.
Hands over to a person: money and payments, changes of plan, complaints, requests to talk to a person, photos and voice messages, and numbers we don’t know.
Safeguards
- Steps back when you step in. If a colleague has written in the chat in the last 12 hours, the AI stays silent.
- Limits. No more than 8 AI replies in one chat.
- No secrets. The AI never writes passwords, logins or personal links.
- The customer’s language. It replies in the language of the customer’s last message (we run it in English, Russian and Lithuanian).
- Fast. 4–8 seconds per answer.
- A careful start. For the first day the AI only writes notes for the team; it starts answering customers once we have checked its replies.
What you need
- Odoo Online on the Custom plan. The tools are server actions with code — about 42 lines, as Odoo counts them — and the Standard plan does not allow code.
- WhatsApp connected to Odoo. If it is not connected yet, we set it up.
- Your own AI key. You pay for AI usage directly, on your own account.
On Odoo Community or your own server? See the AI agent for Odoo.
Get it for your business
- Set-up for one number: £1,250 — prompt and knowledge for your business, tools for your data, a day of notes-only mode and two weeks of fine-tuning.
- Connecting WhatsApp to Odoo, if it is not connected yet: +£395.
- Support: included in Odoo Care, £195 a month.
- AI usage: on your own key, billed to your own account.
No VAT is charged — we are not VAT-registered. If we become VAT-registered, VAT at the applicable rate will be added from that date.